Shipping Policy

DOMESTIC SHIPPING

At Faire by Du or Don’t, we take care in preparing every order. Please allow 1–3 business days for processing before your order ships. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Domestic orders typically arrive within 3–7 business days after shipping depending on your location. Delivery times may vary during product launches, holidays, or peak seasons.

We currently ship within the United States and offer international shipping to select locations. International shipping rates and delivery timelines are calculated at checkout.

Please note that international orders may be subject to customs duties or import taxes determined by your country. These fees are the responsibility of the customer.

EXPRESS SHIPPING

We also offer express shipping for select domestic orders at checkout. Express shipping timeframes typically range from [1–3 business days] after your order has been processed.

Please note that express shipping speeds apply after dispatch and do not shorten processing times.

SHIPPING NOTES

Please make sure your shipping information is entered correctly at checkout. Faire is not responsible for delays, lost packages, or additional fees resulting from incorrect or incomplete address information.

Once an order has been shipped, we are unable to reroute or cancel it.

EXCHANGES / REFUNDS

We accept returns and exchanges on eligible items within 14 days of delivery.

To qualify for a return or exchange, items must be:

unworn
unwashed
unused
with original tags attached
in original condition

To begin a return or exchange, please contact us at [insert email] with your order number.

Customers are responsible for return shipping costs unless the item is defective or an incorrect item was received.

CHANGE OF MIND

Because many of our pieces are produced in small batches, we do not offer refunds for change of mind. However, we may offer exchanges or store credit for full-price items if requested within 14 days and the item meets return requirements.

FAULTY ITEMS

We stand behind the quality of our garments. If you receive an item that is damaged or defective, please contact us within 14 days of delivery.

If confirmed faulty, we will offer a replacement, exchange, or refund where appropriate.

SALE ITEMS

All sale items are final sale and cannot be returned or exchanged unless the item is faulty.

OUR PROMISE

We are committed to creating clothing that children feel good wearing. Every piece is designed with comfort, quality, and thoughtful details in mind because we understand how important those things can be to a child’s everyday experience.

If something isn’t right, we will always work with you to make it right.